Privacy Policy
Last updated: June 12, 2026
01 Introduction
At aerofind, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information when you use our baggage recovery and cabin lost item services at Munich Airport and beyond.
02 Data We Collect
To provide baggage tracing and recovery services, we process the following categories of personal data:
- Your Full Name
- Contact Information (Email, Phone)
- Travel Documents (Passport/ID No.)
- Baggage Tag Numbers
- Flight Details (PNR, Journey)
- Delivery Address
03 Legal Basis for Processing
We process your data primarily under GDPR Article 6(1)(b) (Performance of a Contract). By filing a Property Irregularity Report (PIR) or a Lost Item claim, you are requesting us to perform services that require the use of this data.
04 Data Sharing & Third Parties
To recover your items, we share your data with authorized parties only:
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✈️
Partner Airlines
The operating carrier responsible for your flight.
-
🌐
WorldTracer
The global industry standard baggage tracing network.
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🚚
Courier Partners
Authorized delivery services used to return your baggage to you.
05 Your Rights (GDPR)
Under the GDPR, you have the following rights:
Access
Request a copy of your personal data.
Erasure
Request deletion of data after the claim is settled.
Rectification
Correct inaccurate or incomplete information.
06 Data Retention Policy
We do not store your personal data longer than necessary for the purposes for which it was collected. Our automated retention schedule is as follows:
Baggage Reports (PIR)
90 Days
Data and generated PDF reports are permanently deleted 90 days after record creation.
Lost Property Claims
180 Days
Claims and uploaded item photos are permanently purged from our servers 180 days after creation.
Note: Audit logs for security tracking are retained for up to 365 days before being anonymized or deleted.
Contact Us
Data Controller
aerofind
Terminal 1, Munich Airport
+49123456789