## What is AeroFind?

AeroFind is an enterprise ground service platform that digitises the entire baggage recovery and lost property lifecycle. It replaces manual paper workflows, disconnected spreadsheets, and phone-based courier dispatch with a single, real-time command centre accessible to staff, administrators, and passengers.

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Core Portals
4
Languages
3
API Integrations
100%
GDPR Compliant

## System Architecture

Backend: PHP 8.2, MySQL/SQLite, PDO
Frontend: TailwindCSS, Inter/Outfit Typography
Security: AES-256, CSRF Tokens, Session Lock
APIs: WorldTracer, DPD, AviationStack
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### 01. Landing & Report Submission

Passengers access AeroFind through a clean, branded landing page. Each airline in the ground handler's network is presented as a selectable card. The passenger selects their airline and completes a structured PIR (Property Irregularity Report) form — capturing bag tags, flight details, delivery address, and contact information.

Passenger Landing Interface — Multi-Airline Card Selection

#### Smart PIR Form

Structured fields for bag tags, flight numbers, delivery address, and temporary stay details. Validates input in real time.

#### Multi-Language

Full localisation in English, German, Spanish, and Norwegian. Language selector persists across all pages.

#### Instant Confirmation

Automated email with a secure tracking token. Passenger can update their details or track status at any time.

### 02. Passenger Self-Service Portal

After filing, passengers receive a unique, tokenised link to a live case timeline. They can view every status change, update their delivery address, and see the assigned courier — all without calling in.

Passenger Self-Service Portal — Live Timeline & Detail Editor
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### 03. Staff Command Dashboard

The Staff Portal is the operational heart of AeroFind. Ground agents see all incoming PIRs in a sortable, searchable queue with real-time metrics. Each report can be expanded for full details, status updates, WorldTracer reference management, and one-click courier dispatch.

Staff Command Dashboard — PIR Queue, Metrics & Task Management

#### WorldTracer Bridge

Automatic IATA WorldTracer synchronisation. Create, update, and search PIR references directly from the staff dashboard without switching systems.

#### DPD Auto-Dispatch

One-click shipping label generation via DPD REST API. The Haversine routing engine calculates the nearest logistics node for cost-optimal delivery.

#### Rush Flight Intelligence

Heuristic prioritisation for connection-critical and high-priority baggage. International routes are automatically flagged as Rush.

#### Flight Guessing Engine

AI-driven pattern matching to predict outbound flight origins for found items, accelerating the matching process.

### 04. Cabin Lost & Found

A dedicated module for on-board lost property (phones, wallets, documents). Separate from baggage PIRs, with its own search, inventory, and passenger notification flow.

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### 05. Admin Control Panel

The administrator console provides centralised configuration for the entire AeroFind deployment. All settings — company details, SMTP configuration, API keys, GDPR retention policies, and per-airline field rules — are managed from a single, secure interface.

Admin Console — System Settings, API Configuration & GDPR Controls

#### Security Model

- Session-locked portals — Staff and Admin access requires PIN authentication
- CSRF protection — All state-changing forms include anti-forgery tokens
- AES-256 encryption — Sensitive payload data encrypted at rest
- Audit registry — Every agent action time-stamped and logged

#### GDPR Compliance

- Auto-purge engine — Cron-driven PII deletion on configurable schedules
- Baggage data: 90-day retention
- Cabin property: 180-day retention
- Audit logs: 365-day retention

### 06. Email Notification System

Automated, professional email notifications fire at every status change — report confirmation, matching updates, courier dispatch, and delivery completion. Supports both PHP Mail and full SMTP relay configuration. Every email includes a secure link back to the passenger's self-service portal.

### Complete Feature Matrix (v1.0.3)

Multi-airline PIR management
WorldTracer IATA bridge
Haversine BDO routing engine
DPD courier auto-dispatch
Rush flight prioritisation
Flight guessing engine
Passenger self-service portal
Live case timeline tracking
AirTag & Personal Tracker Sync
Premium Dynamic Demo Hub
Anonymized Data Compliance
Dark/light mode across all portals
PDF report generation
GDPR auto-purge engine
Full audit registry
Zero-conflict installer
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